Job Details

Cancellations Mail Clerk/Receptionist Opportunity

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Cancellations Mail Clerk/Receptionist opportunity with a publicly traded extended auto warranty company. Founded in 1982, the company is recognized for service excellence, employs 300+ people nationwide, and is known for its strong culture and long-tenured workforce.

The Cancellations Mail Clerk/Receptionist is responsible for below specific duties. Your specific duties will include:

Primary Cancellations Clerk I Responsibilities — Approximately 80%

• Maintain a working knowledge of product eligibility requirements, cancellation guidelines, transfer guidelines, and related operational procedures.
• Process cancellations, prepare and send cancellation quotes, and complete related requests from dealers, agents, and customers.
• Process transfer requests and resolve routine cancellation- and transfer-related issues in accordance with established procedures.
• Respond to incoming calls, emails, and service inquiries regarding cancellations, transfers, and related account matters.
• Complete weekly and monthly batch-out activities accurately and within established deadlines.

Mail Clerk-Receptionist Responsibilities — Approximately 20%

• Provide reception coverage by greeting visitors, answering and routing calls, and directing guests to the appropriate contact or department.
• Receive, sort, distribute, and prepare incoming and outgoing mail, packages, courier requests, and related shipping documentation.
• Maintain reception, mailroom, and shared office areas, and provide limited office support, such as scanning, filing, data entry, and supply coordination, as needed.

Required qualifications for the position include:

• High school diploma or equivalent.
• 2 years of customer service, clerical, operations support, reception, mailroom, or related administrative experience.
• Effective verbal and written communication skills, including strong telephone etiquette and the ability to respond clearly and courteously to inquiries.
• Proficient computer and data-entry skills, including the ability to navigate multiple systems and effectively use Microsoft Office applications.

Pay Rate Range: $18.00 - $22.00 hourly Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.