Job Details

Front Desk Coordinator

The Front Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Minimum Qualifications:

• High school diploma or equivalent.

Preferred Qualifications:

• Strong customer service and communication skills (verbal and written).
• Ability to explain technical issues in non-technical language.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Responsibilities:

• He or she responds to all service guest calls following the recommended dialogue in the Reservation Dialogue.
• He or she responds to all prospective Future Professional inquiries and follows the Service Desk Team Telephone Script for Prospective Future Professionals.
• He or she provides accurate service prices and promotes monthly service and Take Home promotions.
• He or she follows the Millennium/Meevo scheduling procedures.
• He or she completes all assigned outbound calls to include no-show calls, confirmation calls, new guest follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager.
• He or she provides the first impression of the school and accommodates all guests who call or enter the facility using the proper dialogue.
• He or she facilitates the service guest welcome and check-in, service completion, and guest checkout.
• He or she is knowledgeable about all Take Home products and services offered and can recommend additional services and Take Home products.
• He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan.
• He or she follows the daily opening and closing procedures and balances the cash drawer using the Meevo procedures.
• He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and admissions call scripting when assisting service guests and prospective Future Professionals via telephone.
• He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest service reservation follow-up calls.
• He or she resolves service guest challenges promptly and efficiently and follows the service refinement, communication, and documentation procedures.
• He or she attends Huddle meetings (as needed), service desk meetings, monthly Town Hall meetings, team training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza.
• He or she monitors the guest wait time and works with the service host and ticket leader to expedite extraordinary guest service.
• He or she maintains a beautiful, guest-ready service desk and works with the team to maintain the guest seating and Take Home areas.
• He or she may be asked to perform other tasks as needed that do not appear on the job description.
• Will remain professional with the future professionals to help them learn soft skills and professionalism when working with the service desk.

Essential Job Functions:

• Work is performed in an indoor environment and requires frequent standing, bending, walking, bending repetitive motion, and vision to computer monitor.
• He or she travels domestically for recruitment and professional development.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.