Job Details

We are seeking a detail-oriented and customer-focused professional to support appointment coordination and patient communication in a fast-paced healthcare environment. In this role, you will help ensure that patients receive timely access to care while maintaining accurate scheduling records and delivering a positive service experience.

Responsibilities

• Schedule, reschedule, and confirm patient appointments across one or more clinical providers or departments.
• Answer incoming and outgoing calls and respond to scheduling requests in a courteous and professional manner.
• Collect and verify patient information to ensure accurate records and appointment details.
• Document calls in appropriate software with accurate coding
• Coordinate with clinical and administrative teams to support smooth patient flow and appointment availability.
• Communicate appointment instructions, preparation details, and follow-up information as needed.
• Maintain confidentiality and handle sensitive patient information in accordance with applicable policies and regulations.
• Monitor schedules for openings, cancellations, and conflicts, and make appropriate updates.
• Assist with reminders, referrals, and other administrative tasks related to patient access and scheduling.
• Other tasks as assigned.

Qualifications

• High school diploma or equivalent required; additional education or training in healthcare administration is a plus.
• Previous experience in scheduling, customer service, medical office support, or a related administrative role preferred.
• Strong communication skills with the ability to interact professionally with patients, families, and team members.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using scheduling systems, electronic records, and standard office software.
• Understanding of confidentiality practices and a commitment to maintaining patient privacy.

Preferred Attributes

• Positive, patient-centered approach to service.
• Strong problem-solving skills and the ability to adapt to changing schedules.
• Reliability, professionalism, and a collaborative mindset.

What We Offer

• Competitive Pay
• Medical, Eye and Dental Insurance Offered
• 401K
• A supportive and team-oriented work environment.
• Opportunities to contribute to a meaningful patient experience.
• Training and development resources to support success in the role.

If you are organized, communicative, and committed to delivering excellent service, we encourage you to apply.