Job Details

Appointment Scheduler

Your primary responsibility will be to schedule appointments for all practices efficiently and accurately for patients seeking dermatological care. You will work closely with providers, staff, and patients to ensure smooth scheduling operations and exceptional patient service.

Schedule: Monday through Friday (Onsite)

What You'll Do:

• Answer incoming calls for all practices (meet weekly call goal)
• Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using EMR
• Confirm appointments and insurance with patients, providing necessary instructions and information
• Handle rescheduling or cancellations, accommodating patient needs while managing the office's scheduling requirements
• Deliver exceptional customer service by handling patient inquiries on appointments, procedures, and office policies with clarity and care
• Ensure patients receive all pre-appointment instructions, such as preparation guidelines for specific procedures or tests
• Keep patients informed of any changes in appointments, delays, or other relevant information
• Accurately enter and update patient demographics, insurance, appointment details, and medical history in the EMR while ensuring strict compliance with privacy regulations and confidentiality standards.

Skills and Experience:

• Previous experience in a healthcare or call center setting is highly preferred
• Knowledge of medical terminology and familiarity with dermatology procedures is desirable
• Professional and empathetic attitude when dealing with patients
• Strong organizational abilities and attention to detail
• Ability to handle a fast-paced environment and manage multiple tasks simultaneously

Benefits:

• Medical (as low as $68/month), Dental, and Vision Insurance
• Vacation, Sick, and Holiday paid time off
• 401k with Company Match

In support of our mission statement, "Healthier Practices, Healthier Patients," we have a Tobacco Free Environment. We choose NOT to hire tobacco and nicotine users, includes vaping/e-cigarettes.