Job Details

Service Dispatcher

PurAgain Water is looking for a Service Dispatcher to join our team in Phoenix, AZ. This role is critical in ensuring our service technicians are efficiently dispatched and that our customers receive top-notch service.

What You'll Do:

• Manage service calls and dispatch technicians to resolve customer issues promptly.
• Utilize your strong understanding of local geography and traffic flow to optimize service routes.
• Ensure an 80% sit rate for service technicians by effectively scheduling and managing their daily tasks.
• Provide excellent customer service, keeping customers informed and satisfied.
• Use your logistics knowledge, whether from military, warehouse, or delivery experience, to keep operations running smoothly.
• Maintain and update the CRM system to ensure accurate records of all service calls and technician assignments.
• Handle time management with precision, ensuring that all service calls are addressed in a timely manner.
• Work closely with the service team, ensuring that everything runs like clockwork.

Requirements:

• Logistics Expertise: Experience in logistics, whether through military, warehouse, or delivery services like Uber or DoorDash, is highly valued.
• Local Knowledge: A deep understanding of the local area, ideally having lived here your whole life.
• Strong Computer Skills: Proficient in using CRM systems and other computer applications.
• Time Management: Excellent at juggling multiple tasks and ensuring they're completed efficiently.
• Customer Service: A natural at making customers feel valued and ensuring their needs are met.

Benefits:

• Competitive $40k salary with room for growth.
• A supportive team environment where your skills are valued.
• The chance to play a key role in a company dedicated to providing high-quality water filtration services.

If you have a passion for logistics, great customer service skills, and a strong understanding of your local area, we'd love to hear from you!