Job Details

Patient Services Representative

Join Grand Canyon Education as a Patient Services Representative and become a vital part of a team dedicated to delivering an exceptional patient experience. In this dynamic, fast-paced role, you'll be the welcoming voice and trusted resource for patients—coordinating appointments, managing communications, and ensuring accurate medical records while upholding the highest standards of care and compliance. If you're detail-oriented, thrive on helping others, and enjoy working in a collaborative, purpose-driven environment, this is your opportunity to make a meaningful impact every day.

Please note - this is a 30 hour p/week role

Primary Responsibilities /Accountabilities/ Essential Functions:

• Answer incoming calls to respond to inquiries made by patients, vendors, and insurance companies. Responds to client voicemails.
• Schedule patient appointments via telephone.
• Obtain complete and accurate medical history, including medications.
• Enter all patient data into electronic medical record
• Screen and route patient calls to other clinic employees
• Ensure accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Obtain patient demographic and verifying insurance information
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtain patient authorization for medical records release (HIPAA compliance).
• Communicate information related to COVID-19 with quarantine isolation team
• Answer general questions related to COVID 19
• Other duties as assigned.

Equipment Used and Responsibility

• Basic interpersonal and communication skills.
• Ability to apply knowledge of office procedures and carry out tasks accordingly.
• Ability to utilize the EMR system effectively.
• Ability to demonstrate attention to detail.
• Must be flexible, organized, and function well under pressure.
• MS Office Suite proficiency.

Supervisory Responsibilities

None.

Experience/ Education

• Minimum of a High School Diploma or equivalent required.
• 1 – 2 years of experience in customer service.
• Previous experience in a medical practice desired.
• Experience with Microsoft Programs preferred.
• Must successfully pass a background check.