Job Details

Job Title

Program Support Assistant - (My HealtheVet)

Duties

Duties include but are not limited to the following:

• The incumbent provides general clerical services as well as being well versed with the My HealtheVet (MHV) administrative portal and the MHV website in effort to aid Veterans, caregivers, and families with MHV registration and authentication, educate Veteran on how to utilize the MHV and navigate the MHV website while accurately conducting consults management.
• Identifies and invites patients to sign up for the MHV program, upgrade their accounts to Premium status and invite Premium account holders to Opt-In to the use of Secure Messaging.
• Assists the My HealtheVet Coordinator in developing presentations to all levels of the VAMC/HCS, service organizations, veterans, family members and caregivers.
• Presentations are designed to inform the audience about all Connected Care offerings including MHV Program, products, and capabilities, VA Apps, VHRC resources, VVC, and Self-Management programs.
• Attend and educate Veterans during Virtual Health Resource Center (VHRC) Pop-ups and Road Shows. Track and submit Leaf portal tickets for each VHRC visit and event.
• Collaborate with the Communications Department (Graphic Design) to order necessary items for events such as easels, canopies, tablecloths, and other equipment.
• Create and promote VHRC events through the Public Affairs office by submitting Leaf tickets for VA social media, Veterans News Now, etc.
• Research, prepare, and present educational PowerPoint presentations to explain Telehealth modalities and VA Mobile Apps to VA staff during educational events (e.g., Virtual Lunch Hour).
• The incumbent provides general clerical as well as technical assistance to the My HealtheVet Coordinator by maintaining MHV Systems, Secure Messaging Program, and electronic and/or virtual assistive equipment.
• Performs work of a general support nature, which encompasses a variety of different duties and administrative office responsibilities.
• Identifies and prioritizes needs and ensures the provision of structured in-service training.
• Performs other duties as assigned.

Work Schedule

Monday - Friday 7:30am - 4:00pm

Virtual

This is not a virtual position.

Position Description/PD#:

PD14912A

Relocation/Recruitment Incentives:

Not Authorized

Permanent Change of Station (PCS):

Not Authorized