Performs specialized, complex office support and clerical work of a technical nature in support of Gila County Court system.
Supervisory responsibilities: This position does not supervise other employees.
Essential duties and responsibilities - time spent:
Budget responsibilities: This position provides research support on elected office level budget.
Project responsibilities: This position does not have project responsibilities.
Oral communication duties: This position responds to public inquiries and explains County procedures or processes.
Written communication duties: This position creates or edits documents, internal memos, emails and formal letters.
Interactions with the general public: Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and institutions over the telephone, by e-mail, and/or in person.
Interactions specifically with customers: Frequently (More than 25% but less than 40% in a year).
Minimum education required: High School Diploma or GED with additional specialized or technical training courses.
Minimum years of directly related experience required: One (1) year experience or equivalent combination of education, training and experience.
Professional credentials required: Must possess and maintain a valid Driver's License.
Knowledge required: Clerical, customer and personal service, training, English language and composition, law and government.
Skills required: Active learning, active listening, reading, communicating diplomatically, customer service, problem solving, multi-tasking, typing and data entry.
Abilities required: Make sense of multiple information, focus, maintain calm demeanor in stressful situations, follow orders, recognize problems, speak clearly and sensibly, read and write at professional level and multi task.
Physical demands: Occasionally stands to attend to cash register and to attend to customers. Regularly sits to complete reports and to operate special equipment. Routinely sits to attend to other duties. Constantly requires dexterity for keyboard operation. Incumbents in this position may be required to routinely walk to and from work sites, bend, stoop and occasionally twist. Occasionally lifts a maximum of 25 lbs.
Work environment: Incumbents in this position constantly spends time in office environment; in lobby environment; and in library, courtroom or other public access areas, automobile or vehicle.
Safety risk exposure: Incumbents in this position are generally not exposed to safety risk. Occasionally, may become exposed to telephone verbal abuse by customers or citizens and/or individuals with high level of emotional distress.
Protective gear & safety manuals: Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.
Consequences of error: Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.