Job Details

Customer Service Representative

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?

The Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.

Essential Duties and Responsibilities:

• Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
• Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.
• Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
• Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
• Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
• Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.
• General Office Duties

Experience, Skills and Qualifications:

• 1-2 years experience in a role requiring extensive customer interaction.
• Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.
• Excellent communication skills, both written and oral.
• Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
• Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously
• H.S. diploma or GED/equivalent preferred.
• Basic English language proficiency (reading, writing and verbal) is required

Benefits:

• Medical, dental, vision – You choose which plan suits you and our family.
• Single person pays 0% up to 2% of gross income.
• Entire family pays 0% up to 4% of gross income.
• 401K – 100% match up to 5% of Employees Contribution.
• Holiday pay after your 90 days.

Company Paid Life Insurance.