Job Details

Dispatcher/Controller (Phoenix, AZ)Transdev in Phoenix, AZ is hiring a Dispatcher/Controller. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.Compensation and BenefitsCompetitive compensation package of $23.08 - $24.52 hourly.Vacation: minimum two (2) weeksSick days: 5 daysHolidays: 7 daysOther standard benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short‑term disability, voluntary long‑term disability.Key ResponsibilitiesOversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, along with other City Agencies.Pro‑actively intervene, using all available resources, to ensure that the safest high‑quality service is provided.Collaborate with local Transdev operating divisions and the Client regarding service interruptions, on‑time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.Make detailed documentation within Clever‑CAD various data base systems, information on service incidents including accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.Document and refer operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.Responsible for front‑line support of Bus Operators regarding safety, revenue service and scheduling to ensure high‑quality transit delivery service to customers. Work is performed in a unionized environment.The OCC is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors, spontaneous decision making, answering phone calls, performing computer data entry tasks, and management of extra‑board operators. Must be knowledgeable of extra‑board work rules, and union contract.Proficient with Microsoft Applications, Clever‑CAD mapping software, and HASTUS.Work in conjunction with Police and Fire Departments, Transit Enforcement Unit, along with other City departments for emergency and routine situations and to ensure transit safety.Works closely with and in support of bus operators, transit supervisors, and other departments to ensure quality customer service delivery.Responds to radio calls in a professional and helpful manner, ensuring that actions taken are prompt and effective for handling the variety of situations that occur daily, including routine and emergency situations. You must maintain composure, professionalism, and courtesy always.Responsible for making on‑the‑spot analyses and decisions within the realm of authority, company policy, and labor agreements.Works varied hours, days and shifts, and fills in as necessary.Performs other related duties as assigned.QualificationsHigh School Diploma or GED; Technical Degree preferred.3‑5 years' experience dispatching.Excellent verbal, interpersonal and customer service skills.Excellent skills in Microsoft Office.Ability to use and master specialty transit related software programs.Ability to work effectively with little to no direct supervision.Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures, operator and supervisor manuals, as well as the operator labor agreement.Must possess the capability to work in a team‑oriented environment.Problem solving and analytical skills.Ability to type at least 35 WPM.Knowledge of two‑way radio systems is essential.Knowledge of the Metropolitan Phoenix area is a plus.Knowledge of or ability to learn working systems of buses is a plus.Must be able to work shifts or flexible work schedules as needed.Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.Physical RequirementsMajority of work is accomplished indoors and in air‑conditioned or well‑ventilated facilities.Majority of work is accomplished in the Control Center at a station equipped with a telephone and three computer screens, keyboard, and two‑way radio microphone.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.Drug‑Free Workplace and EligibilityBe eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre‑employment drug screen.Equal Employment OpportunityTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.#J-18808-Ljbffr