Job Details

Order Fulfillment Coordinator

Compensation: $22.00 - $27.00 per hour Location: Scottsdale, AZ Workplace Setting: Onsite Position Summary: We are seeking an Order Fulfillment Coordinator to help us process orders with accuracy and compliance, ensuring proper tracking, tracing, and delivery. This logistics-focused role requires strong communication skills with pharmacies, along with managing order verification, issue resolution, and system updates in our CRM. An understanding of the pharmaceutical space is preferred, along with proficiency in CRM and order fulfillment best practices.

About 10X Health System: 10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

Objectives

• Process orders with accuracy and compliance to ensure seamless fulfillment
• Coordinate with pharmacies to manage medication orders efficiently
• Maintain a clean and up-to-date opportunity pipeline by ensuring all orders are processed daily
• Troubleshoot and resolve pharmacy or patient medication issues
• Work with retention and operations teams to enhance the patient experience and ensure smooth account handoff
• Verify and approve all applicable discounts
• Communicate order rejections to the account owner and supervisor, providing reasons for rejection
• Onboard new pharmacies and research medications to address questions or concerns
• Update and maintain price books in Salesforce
• Manage and implement new promotions in Salesforce based on marketing campaigns
• Collaborate with the medical coordinator on cases or orders that do not meet compliance standards

Competencies

• Understanding of order tracking and tracing best practices
• Knowledge of efficient order fulfillment processes and inventory management
• Ability to manage high volumes of pharmaceutical inventory with precision
• Proficiency in CRM platforms, such as Salesforce or HubSpot, for procurement and order management
• Experience with requisitioning, receiving, and processing pharmaceutical orders
• Familiarity with pharmacy operations, drug sourcing, and fulfillment processes
• High attention to detail and accuracy in order processing and compliance
• Strong communication skills to effectively collaborate with internal teams and pharmacies
• Excellent customer service mentality with a focus on resolving issues and ensuring customer satisfaction

Education & Experience

• Must possess an active, unrestricted Pharmacy Technician license issued by the Arizona State Board of Pharmacy
• Proficient in CRM platforms, such as Salesforce or HubSpot
• Proficient in EHR systems, such as Dr.Chrono
• High school diploma or equivalent

Physical Requirements

• Prolonged periods of time sitting at a desk or computer

Commitment to Diversity: As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact careers@10xhealthsystem.com.