Job Details

The Outbound Lead is responsible for assisting Outbound management with daily operations to ensure all customer packages are picked, packed, and shipped in a timely and accurate manner. The Outbound lead assists with opening and or closing shifts and ensuring all associates are set up for success. The outbound lead is fully trained in all WMS systems and is responsible for ensuring operational goals are met.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies listeight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Responsibilities and Duties

• Execute daily production processes within the assigned team, ensuring work is prioritized, accurate, and completed on time.
• Maintain strong working knowledge of team processes, KPIs, and targets while clearly communicating expectations to associates.
• Support core operational areas, including picking, packing, auditing, shipping, area readiness, inventory handling, and error reconciliation
• Assist with opening and/or closing shifts by partnering with Assistant Operations Managers on staffing, workflow, start of shift readiness, and closeout activities.
• Support associates on the floor by removing barriers, reinforcing standard work, escalating issues as needed, and assisting with training, huddles, coaching, feedback, and performance improvement.
• Lead with a servant leadership mindset by supporting associate development, accountability, engagement, and professional handling of minor conflicts, performance concerns, and team issues.
• Demonstrate strong follow-through on shift priorities, assigned tasks, coaching opportunities, operational expectations, and timely reporting of issues, concerns, ideas, and trends.
• Use proper tools and equipment, upholding DC safety standards, reinforcing safe behaviors, and setting an example through ownership, professionalism, positivity, and adherence to company frameworks.

• Previous experience leading, coaching, or influencing a team in a warehouse, distribution center, fulfillment, production, retail, or similar environment required.
• 2+ years prior work experience leading teams/processes in a high paced environment.
• Demonstrated ability to coach team members, provide feedback, resolve minor conflicts, and follow through on expectations.
• Strong ownership mentality with the ability to balance personal productivity, team support, and shift execution.
• Ability to lead by example while maintaining a positive, motivating, and professional presence on the floor.
• Must be organized with strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Willingness to collaborate on projects across teams in the distribution center.
• Must be able to lift 60+ lbs as necessary.
• Must be able to operate PIT equipment and obtain certification as necessary.
• Demonstrated ability to learn all critical WMS programs and apply system knowledge to support daily operations.
• Must be flexible to support occasional start-of-shift and end-of-shift business needs that may extend slightly beyond the scheduled shift.

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Leave plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

• $23.00+ /hr based upon prior experience and qualifications
• Quarterly Bonus Opportunity of $900

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