Job Details

UnitedHealth Group - - Responsibilities: Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs; Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems; Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues; Scheduling appointments for patients - entering and updating demographics; Be assured that training will provide knowledge of various products, plans and levels of benefits available to members