Job Details

Location: Chandler, AZ
Salary: $61.00 USD Hourly - $66.00 USD Hourly
Description:
Senior Specialty Systems Operations Engineer (Mainframe Support)

We are not accepting C2C or 1099 arrangements.

Location: Chandler, AZ (Preferred) | Des Moines, IA
Work Schedule: Flexible 8-hour shift between 6:00 AM - 6:00 PM PST
Employment Type: Contract (Potential for Conversion; No Sponsorship Available)
About the Role

We are seeking experienced Senior Specialty Systems Operations Engineers to join a critical Mainframe Production Support team. This team supports high-impact applications in a specialized, large-scale enterprise environment.

In this role, you will provide advanced production support, troubleshoot complex system issues, and collaborate closely with cross-functional and global teams in a follow-the-sun support model.
Key Responsibilities

• Provide Level 2/Level 3 production support for mainframe-based applications, including Automated Credit, Rewards, and Credit Card Hub systems
• Monitor system performance to ensure stability, availability, and uptime
• Troubleshoot and resolve failed batch jobs (JCL) and application issues
• Perform root cause analysis and implement corrective actions
• Partner with Production Control teams to restart and recover failed processes
• Execute ad hoc job requests and respond to business and application team inquiries
• Maintain and update incident records using tools such as ServiceNow, JIRA, and Confluence
• Monitor shared mailboxes and ensure timely resolution of production issues
• Document incidents, resolutions, and create follow-up tasks or stories as needed

Required Qualifications

• 5+ years of experience in Systems Engineering, Technology Architecture, or Mainframe Application Support, or equivalent demonstrated experience
• Strong hands-on experience supporting mainframe applications in a production environment
• Proficiency with the following technologies:
  • JCL, COBOL, CICS, DB2
  • Scheduling and system tools such as CA7, IDCAMS, Mainview
• Experience with data/file utilities such as:
  • File Manager, File Analyzer, EZTRIEVE (or similar)
• Experience using ticketing and documentation tools such as ServiceNow, JIRA, Confluence, or similar platforms
• Ability to work effectively in a high-volume, production-critical environment

Preferred Qualifications

• Experience working in a global support model with offshore coordination
• Familiarity with mainframe monitoring and performance tools
• Exposure to Dynatrace, MQ, or other monitoring technologies
• Strong analytical and problem-solving skills with the ability to handle complex, non-standard environments

Team & Work Environment

• Collaborative team structure consisting of U.S. and offshore (India-based) resources
• 24/7 coverage model with daily handoffs between regions
• U.S.-based team supports daytime operations while offshore resources provide overnight support
• Frequent coordination with global team members is essential

Additional Information

• This role requires a specialized mainframe skillset and is not a traditional platform support position
• Candidates must be adaptable, proactive, and comfortable working in a highly specialized environment
• Interview process includes a single virtual panel interview (MS Teams)

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!