Job Details

Airport Terminal Services - - Responsibilities: Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey; Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate; Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges; Perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities; Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information