Job Details

divh2Call Center Banker/h2pLocation: Phoenix AZ Duration: Permanent Pay Rate: $24-27/hr Plus Benefits/ppResponsibilities:/pulliWorks with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs/liliResponds to customer inquiries and concerns, creating customized solutions/liliSells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans/liliIdentifies client needs for licensed sales functions, making referrals to Line of Business partners/liliQuotes rates, terms, and programs for banking solutions/liliManages risk in every business, product, and service transaction leveraging available tools/li/ulpRequired Qualifications:/pulliDisplays passion, commitment and drive to deliver an experience that improves our clients financial lives/liliHas a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays/liliHas the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections/liliIs comfortable receiving ongoing performance feedback and coaching/liliIs comfortable with ongoing change and learning new technology/processes/liliHas at least an intermediate level of proficiency with computers/liliIs self-motivated with excellent organizational skills/liliHas strong decision-making and problem-solving skills/li/ulpDesired Qualifications:/pulliExperience in the banking/financial industry/liliExperience working in a call center/liliExperience in telephone sales/li/ulpSkills:/pulliAttention to Detail/liliClient Solutions Advisory/liliCustomer and Client Focus/liliInterpret Relevant Laws, Rules, and Regulations/liliAdaptability/liliClient Experience Branding/liliCustomer Service Management/liliIssue Management/liliProblem Solving/liliActive Listening/liliBusiness Development/liliConsulting/liliReferral Identification/liliResearch/li/ul/div