Job Details

Call Center Agent6 Months from projected start datePhoenix, AZ (Remote)The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.Position DescriptionResponsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.This position includes the followingAnswering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectationsSkills RequiredStrong ability to multitaskBasic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills PreferredSpanish-speakingExperience RequiredPrevious two positions should each be at least one consecutive year in a fast-paced call center.National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)Experience PreferredExperience with participating in process improvement activities, basic math skills, history of working in banking.Education RequiredHigh school diploma or equivalentEducation PreferredAssociates Degree or higher#J-18808-Ljbffr