Job Details

divh2Patient Specialist/h2pIronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success./ppThis role is Hybrid (3 days in office) in Phoenix, AZ - 44th Street Thomas. Call Center Environment./ppThe Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support./ppThe Patient Specialist Responsibilities would include but not limited to:/pulliMeet outbound of call volume quota/liliManage client accounts/liliComply with HIPAA regulations/liliAccurately log daily activity/liliProvide detailed precise notations of patient conversations/liliResponsible for educating PTs regarding remote monitoring/liliEnrollment of PT information and equipment ordering/liliTechnical support knowledge of remote monitors/liliAssist with remote monitor set up and maintaining connection/liliAbility to multitask and provide highest quality of service/liliDiscuss general insurance coverage with patients/liliInsurance verification and check benefits/li/ulpEducation, Work Experience and Requirements:/pulliBilingual (Preferred)/liliProfessional Communication/liliProficient in Microsoft Office Tools/liliMinimum of 2 years of customer service and/or sales experience/liliHigh School Diploma or equivalent/li/ulpWhat we offer:/pulliCompetitive pay, ongoing training opportunities and significant career advancement potential./li/ul/div