Job Details

People Experience Manager

TSG is seeking a strong, hands-on People Experience Manager to help bring structure, consistency, and operational excellence to the HR function. This role will work closely with the Director of HR and serve as a key partner in organizing HR processes, improving day-to-day execution, strengthening accountability, and building a more scalable people infrastructure across the organization.

This is an ideal opportunity for an experienced HR professional who thrives in environments that need order, follow-through, and practical leadership. This role will operate with a high level of ownership and influence across core HR and people operations.

Key Responsibilities

• Partner closely with the Director of HR to strengthen and streamline the overall HR function
• Assess current HR processes, identify gaps, and implement more consistent workflows, documentation, and accountability measures
• Help organize and improve core HR operations including onboarding, offboarding, employee files, compliance tracking, policy administration, performance support, and employee communications
• Create structure around recurring HR priorities, deadlines, and deliverables to ensure follow-through across the department
• Support the development and implementation of HR policies, procedures, and best practices
• Improve coordination between HR, operations, and department leaders to ensure people-related matters are handled efficiently and consistently
• Assist in building stronger manager support practices, employee relations processes, and internal communication rhythms
• Develop reporting, dashboards, and tracking tools to improve visibility into HR activity and department performance
• Help identify and implement process improvements that create a more scalable and organized HR department
• Serve as a trusted partner and day-to-day leader within HR, helping to drive progress and maintain momentum on key initiatives
• Support special projects related to organizational growth, workforce planning, compliance, training, or departmental redesign

Ideal Background

• 5+ years of progressive HR experience, with strong exposure to HR operations, employee relations, process improvement, and generalist leadership
• Experience helping build, stabilize, or improve an HR function in a growing organization
• Strong working knowledge of HR processes, compliance, documentation, and operational best practices
• Demonstrated ability to bring structure and follow-through to environments that may be fast-moving, evolving, or lacking consistency
• Comfortable working in a highly collaborative role alongside senior HR leadership
• Strong judgment, professionalism, and ability to handle sensitive matters with discretion
• Excellent organization, communication, and project management skills
• Ability to influence others, drive accountability, and move initiatives forward without relying solely on title
• Healthcare, therapy, behavioral health, multi-site, or services industry experience is a plus

What Success Looks Like

• HR processes become more organized, consistent, and reliable
• The HR department operates with stronger structure, timelines, and accountability
• Managers receive more responsive and effective HR support
• Policies, documentation, and workflows are cleaner and easier to manage
• The Director of HR gains a strong operational partner who can help execute, stabilize, and elevate the department
• Leadership has greater confidence in the HR function's ability to support continued growth

This role reports to the Director of HR and works in close partnership with HR leadership and cross-functional leaders throughout the organization.