Job Details

Systems Engineer III (Senior)

Primary City/State: Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027

Category: IT Network and Server Administration

Shift: Day

Department: IT Systems Operations

Monday - Friday 7:30am - 4pm, on-call rotation

Must reside in Arizona

Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY The Systems Engineer III (Senior) is responsible for designing, implementing, and maintaining enterprise server platforms across Windows Server and or, Linux, and Red Hat environments, while integrating hybrid cloud technologies to support scalability and modernization. This role focuses on operational excellence, lifecycle management, automation, and advanced troubleshooting within established standards and architectures. In addition, the Level III engineer provides technical guidance and mentoring to Level II and Level I engineers to support skill development and knowledge sharing. Core domains include Server Operating Systems (Windows, Linux, Red Hat), Active Directory/Entra ID and Group Policy, Certificate Management, patching and deployments (configuration manager or similar), automation and scripting (e.g. PowerShell, Python), hybrid cloud integration (Azure preferred), and enterprise configuration management.

• Platform Engineering & Administration: Implements and Supports Server & Hybrid Cloud Solutions, designs, deploys, and maintains Windows and or Linux server platforms and hybrid cloud integrations, Active Directory/Entra ID, and group policies in alignment with established architecture and lifecycle standards. Troubleshoots complex issues and provides advanced technical support to stakeholders and end users.
• Hybrid Cloud Integration: Implement and support connectivity, identity, and workload integration between on-premises and cloud environments (Azure preferred).
• Lifecycle Management: Execute patching, firmware updates, and version upgrades for server platforms and hybrid cloud components. ensure consistency across environments.
• Automation: Develop and maintain scripts and workflows for provisioning, configuration, and compliance using tools such as PowerShell and Python.
• Incident Response: Participate in incident triage and resolution for server and hybrid cloud platforms; provide technical input for root cause analysis.
• Certificate Management: Oversee enterprise certificate lifecycle, including generation, renewal, and compliance with security standards.
• Security & Compliance: Apply hardening baselines, implement RBAC, and follow least-privilege principles in alignment with InfoSec guidelines.
• Mentorship and Knowledge Sharing: Provides guidance and informal mentorship to junior engineers, promoting best practices and technical growth.
• Advanced Troubleshooting: Perform senior-level troubleshooting for complex issues across server and hybrid cloud platforms; lead root cause analysis and resolution for escalated incidents.
• Manage small-scale projects from initiation through completion.
• Technology Evaluation Support: Participates in assessments of emerging technologies and recommends improvements to enhance business practices.
• Solution Design & Documentation: Contributes to design discussions and creates detailed technical documentation for implemented solutions.
• Training Assistance: Assists in developing training materials and knowledge transfer sessions for support staff.
• Standards Adherence: Ensures compliance with established change management, documentation, and project standards.
• Quality Deliverables: Produces accurate documentation and delivers solutions that meet organizational requirements.
• Professional Collaboration: Actively participates in meetings and communicates effectively with peers, vendors, and business units.
• Quality Assurance & Change Control: Executes testing plans and validates changes according to established procedures.
• Release Coordination: Supports version release processes and ensures compliance with organizational standards.
• Process Improvement: Documents interface changes and suggests improvements for operational efficiency.
• Root Cause Analysis: Performs advanced troubleshooting and workflow analysis to resolve complex technical issues.
• Operational Alignment: Ensures implemented solutions align with organizational standards and regulatory requirements.
• Procedure Development: Creates documentation for Service Desk to improve First Call Resolution.
• Action Plan Execution: Implements approved action plans for system changes and communicates updates to stakeholders.
• Cross-Team Collaboration: Works with internal and external teams to resolve technical issues, optimize processes and deliver integrated solutions.
• Technical Documentation: Prepares diagrams, workflows, run books, configuration guides, and written communications to support decision-making.
• Training & Documentation Support: Assists in preparing training materials and release briefs.
• Data Quality Assurance: Validates data integrity for interfaces and conversions.
• Continuous Learning: Maintains current knowledge of industry trends and best practices.
• Vendor Interaction: Open and manage support cases; assist with troubleshooting and escalation as needed.
• Project Participation: Contribute to small-scale projects and platform enhancements under guidance from senior engineers or leads.
• Other Duties Assigned: Performs related tasks to meet the ongoing needs of the organization, including on?call participation and after?hours changes when required.

Education

• Other / Certificate Bachelor's Degree or 8 years of progressive related experience: Technology or related field; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work in lieu of degree. Required
• Masters Technology or related field. Preferred

Experience

• 6 years, Windows and or Linux/Redhat administration/engineering roles Required
• 2 years, Automation and or scripting experience (e.g. powershell, python, ansible) Required

License and Certifications

• MS Windows Server Hybrid Administrator or Red Hat Certified Engineer (RHCE) or equivalent cert Preferred
• MS Azure Solutions Architect Expert Preferred
• CCNP Data Center or equivalent Preferred
• Powershell or python or equivalent cert Preferred
• ITIL v4 Foundations Preferred
• Security/Governance: CISSP, CCSP, CISA Preferred