Job Details

Job Description – Customer Service Representative 2

Location: Phoenix, AZ (Onsite)

Duration: 06/01/2026 – 06/04/2027

Job Summary:

The Customer Service Representative 2 provides customer support services by assisting the public through phone and in-person interactions. The role involves handling inquiries, resolving complaints, processing customer requests, maintaining records, and ensuring compliance with established guidelines and procedures. The candidate should possess strong communication, problem-solving, and customer service skills while maintaining professionalism and confidentiality.

Key Responsibilities:

• Respond to customer inquiries via telephone or face-to-face interactions.
• Provide information regarding licenses, registrations, permits, titles, and program eligibility.
• Resolve customer complaints and service issues following agency procedures.
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken.
• Process account updates, address changes, service discontinuations, and related documentation using computer systems.
• Investigate and escalate unresolved customer concerns to appropriate departments.
• Determine service charges, collect payments, and assist with billing-related activities.
• Conduct research and analyze policies/procedures to resolve customer issues effectively.
• Handle daily cash reconciliation, deposit preparation, and transmission of funds when required.
• Follow established operational and security guidelines while maintaining confidentiality.

Required Skills:

• Customer service experience
• Ability to follow established guidelines and procedures
• Strong problem-solving and complaint resolution skills
• Good verbal and written communication skills
• Basic computer/data entry proficiency
• Ability to work in a fast-paced environment

Preferred Skills:

• Bilingual communication skills

Additional Requirements:

• Local Phoenix, AZ candidates only
• Must be able to start within 2 weeks of offer
• Background check and drug screening required through HireRight
• High School Diploma required
• Entry-level opportunity with onsite day shift schedule (8 AM – 5 PM)