Job Details

Role: Advanced Technical Service Associate Client: Defense-Aerospace Hourly Rate: up to $35/hr W2, non-benefited Length: 18-month contract (with possible extension) Location: Scottsdale, AZ Clearance: Department of Defense SECRET security clearance is required at time of hire Description: * Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
* Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
* Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
* May be involved in customer installation and training
* Provides support to customer/users where the product is highly technical or sophisticated in nature
* The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level
* software where the user has a technical background
* Provides technical service management and technical support for customer programs
* Assures all repairs are in accordance with company policy and procedure and customer quality requirements Required and Desired Skills: * Sec + or other IAII certification required at time of hire
* Network/ IT systems management
* SQL server
* Software administration
* Troubleshooting in a windows environment
* Experience with failure and root cause analysis reporting
* Direct customer service and/or direct customer interaction experience is a plus
* Knowledge of CA Spectrum One Click software suite.
* Experience with Oracle CRM
* Microsoft Terminal Server
* HBSS
* Anti-Virus
* network monitoring tools
* Asset management software
* Microsoft Windows Active Directory tools a big plus
* Support of DoD or DHS systems is desire Required Education and Experience: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. If interested in learning more about this position, please email your resume to and I will call back with more information. #Cleared #Clearance #CJ