Job Details

Marriott Hotels - - Responsibilities: Pre-arrival Planning & Guest Communication: Send pre-arrival emails and confirmations, tracking special occasions and following through on guest needs and preferences to ensure a personalized service experience. Upsell for special occasions when appropriate.; Prepare for VIP and Elite arrivals, including amenities, room preferences, and personalized notes.; Respond to inquiries about property amenities, attractions, and events.; Send follow-up communications post-departure to sustain engagement.; Oversee the selection, procurement, and consistent delivery of high-quality guest amenities and in-room supplies while adhering to the approved budget.