Job Details

Customer Service Representative Mesa Gateway AirportApplication Deadline: 20 May 2026Department: Operations - Field(OPS001)Employment Type: Full TimeLocation: R190-51_7255 E Ray RdReporting To: ManagerCompensation: $16.50 / hourDescriptionCustomer Service Representative assisting indaily parking operations. Provides consistent and professional customer service in assisting internal and external customers.Key Responsibilities* Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed* Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations* Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information* Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction* Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency* Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data* Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external parking customers* Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholders.* Provide comprehensive branch, lot and account maintenance support* Respond to customer inquiries ensuring customers receive timely resolution and accurate information* Demonstrate excellent customer service to assist in retaining daily parking customers* Ensure all customer account information is updated accurately and notes are entered for every transaction.* Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department* Complete and maintain any required paperwork or record keeping methods* Keep up to date with changes in workflow, policy, and product knowledge.* Provides support and training to new CSR positions.* Keeps accurate records and updates all systems with required information.* Assists other CSR's with trouble shooting for clients.** Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.* Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.* Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external parking customers* Provide service for telephone-based customers** Other duties as assignedSkills, Knowledge and Expertise* Must be at least 18 years of age* G12/Equivalent* 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred* Strong work ethic and reliability with professionalism and poise* Superior interpersonal, verbal, and written communication skills* Exceptional written oral communication skills* Strong analytical abilities and sound judgment in decision-making* Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems* Ability to multitask, prioritize, and organize within a structured environment* Flexibility and adaptability* Motivated, take initiative and possess strong work ethic* Ability to respond to customer complaints maintain professionalism at all times* Conflict resolution* Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements* Exceptional telephone etiquette* Intermediate knowledge of computer software applications - MS office* Ability to successfully and consistently achieve individual and departmental service level goals* Positive, team-oriented attitude and ability to balance independent workload with broader team goalsBenefitsJoin our team and enjoy an outstanding benefits package, including:(Full Time Only)Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.(Part Time)401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.