Job Details

VirtualJob DescriptionPosted Friday, May 1, 2026 at 7:00 AMWho We AreCentauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list , the 2020 Deloitte Technology Fast 500™ , and has been recognized as 2026 Best in KLAS for ADT Notifications.Your Daily MissionAs a Social Services Specialist in the Best Benefits service line, you will play a key role in helping members access Long-Term Care through in-home or community-based resources. Your responsibilities include coordinating appointments, referrals, and providing ongoing support and follow-up throughout the application process.In this fast-paced environment, you will handle both outbound and inbound calls, use screening tools to assess eligibility, and guide qualified members step-by-step through the application and waiver process.Who You Are1+ years of experience working in a professional office & fast-paced environment1+ year working in Customer Service CenterAt least one year of health care experience desiredHigh School Diploma or GED equivalentExperience preferred in one of the following areas: Business, customer service, Social Services, work with diverse populations; case managementBasic knowledge of Medicaid and Long Term CareKnowledge and comfort engaging individuals of diverse cultural and ethnic backgroundsBasic knowledge of issues and challenges faced by under served and vulnerable populationsProficient skills with MS Office and Windows operating systemThe Reality of the RoleContact individuals regularly and clarifies any and all gathered eligibility data for Long Term Care In Home or Community based resourcesObtains verbal authorization to represent and assists with all necessary documentation/verificationsMails forms to members to process case appropriatelyAdvise members and members of program time limitations and ensure deadlines are metFollows up with the appropriate government agency on status of applicationOvercomes objections to appropriately complete the applicationLeverages technology and account processing workflows; maintains data integrity with accurate and concise documentation in Centauri's systemsForesee what needs to be done with all accounts and take appropriate action to secure eligibility until all methods are exhaustedSchedules appointments with the external agenciesMaintains positive professional relationship with members, agencies and clientsContact providers / assists with ensuring documentation is sent to the appropriate agencyCommunicates with members via phone, and clarifies the details of our services, properly sets expectations for process and communication to ensure member understandingFollows established workflow for member follow-up contact to determine outcome and resolution of member applicationDocuments all member contact in Centauri Health Solutions databasePerform miscellaneous clerical tasks. Promptly takes and returns all calls. Answer questions regarding the waiver process. Completes other duties as assignedMaintains positive professional relationships with members, agencies and clients throughout application processEnsures member satisfaction through scheduled follow-up contactManage a high volume of outbound/inbound phone callsManages weekly scheduled queue shiftsWhy You'll Love Centauri (Our Promise to You)We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.Comprehensive medical, dental, vision, and prescription coverageWellness program supporting overall well-beingCompany-paid basic life and AD&D insurance401(k) plan with company matchPaid time off for vacation and illnessSix paid company holidaysFloating holidayCompany-paid training and computer equipmentPerformance-based bonus programPaid time off for volunteer activitiesEmployee referral bonus programCareer development and training opportunities, including leadership growthCompensation TransparencyFactors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Equal Employment Opportunity and AccommodationCentauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.#J-18808-Ljbffr