Job Details

POSITION PURPOSEAuthorize, regulate and control airline flights according to government regulations and Company policies to expedite and ensure the safety of each flight.ESSENTIAL DUTIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* Prepare dispatch releases for Domestic, Flag and Supplemental operations* Analyze and evaluate meteorological information to determine potential hazards to safety of flight* Monitor weather conditions, aircraft position reports, and aeronautical navigation charts to evaluate flight progress* Record departure and arrival times of flights and keep flight information systems updated* Provide weather information to flight crews and continuously monitors for changes.  Update the flight crew of significant changes to weather, field conditions or Air Traffic concerns and makes recommendations for changes to the original plan, as needed, in the interest of safety* Coordinate diversions with station operations to ensure the best possible passenger experience* Communicate all non-routine operations and complete appropriate forms and reports* Initiate emergency procedures and notifications when necessary* Coordinate with all stakeholders for any unscheduled operation of aircraft due to weather, airport conditions, emergency situations, etc.* Provide assistance with on-the-job training for new-hire dispatchers as directed* Perform other duties as assigned or requiredREQUIRED KNOWLEDGE, SKILLS AND ABILITIESThe requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.EDUCATION and/or EXPERIENCE* High school diploma or equivalent* Possess a valid Aircraft Dispatcher certificate* Basic skills operating computers and softwarePREFERRED EDUCATION and/or EXPERIENCE* Bachelor's degree* Previous experience in Dispatching or other relevant airline experience* Excellent communications and customer service skillsREGULATORY* Must successfully pass an FAA required 10-year work history review and criminal background and fingerprint checks* Possess and maintain a valid US or foreign passport* Authorized by law to work in the United States, and able to travel freely in and out of the United States, without restrictions* Must be able to submit to and pass FAA and Company mandated random drug and alcohol tests* Must be 23 years of age or olderLANGUAGE SKILLSAbility to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly, and under stressful or emergency situations.  Able to effectively present information and respond to questions from management, crew, air traffic control, and internal associates.  Able to speak and be understood in English in person, on the phone and over a radio headset.DECISION MAKINGMake day-to-day decisions used to support strategic and economic direction.  Able to process information quickly and react in a positive manner during unexpected and/or challenging situations.  Capable of controlling personal and emotional responses during periods of high levels of stress.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.* Able to sit or stand at a workstation for prolonged periods* Able to hear clearly verbal communications in person, on the telephone, and over a headset with ambient noiseWORK ENVIRONMENTThe work environment characteristics described here are representative of what an employee encounters while performing the essential functions of this job.Able to work nights, evenings, weekends and holidays to support 24-hour operationsTRAVEL REQUIREMENTSPermanent job location will be located in Carmel, Indiana. However, there will be an initial, temporary duty requirement in Phoenix, AZ during training and an initial experience period for up to 6 months.Travel for annual Operating Familiarization Flights as required by Federal regulationEQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONSAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.* Licensed airman certification by the FAA* Extensive training to have earned the Aircraft Dispatcher's certificate* Taken and passed both an extensive oral examination and comprehensive Dispatch ADX test, administered by the FAA* Participates in frequent and detailed recurrent training courses regarding aircraft systems, company operations policy, meteorology and Federal Air Regulations as required by the FAA* Must have legal right to work in the United States, without sponsorshipREQUIRED KNOWLEDGE, SKILLS AND ABILITIESThe requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.EDUCATION and/or EXPERIENCE* High school diploma or equivalent* Possess a valid Aircraft Dispatcher certificate* Basic skills operating computers and softwarePREFERRED EDUCATION and/or EXPERIENCE* Bachelor's degree* Previous experience in Dispatching or other relevant airline experience* Excellent communications and customer service skillsREGULATORY* Must successfully pass an FAA required 10-year work history review and criminal background and fingerprint checks* Possess and maintain a valid US or foreign passport* Authorized by law to work in the United States, and able to travel freely in and out of the United States, without restrictions* Must be able to submit to and pass FAA and Company mandated random drug and alcohol tests* Must be 23 years of age or older*TRAVEL REQUIREMENTSPermanent job location will be located in Carmel, Indiana. However, there will be an initial, temporary duty requirement in Phoenix, AZ during training and an initial experience period for up to 6 months.Travel for annual Operating Familiarization Flights as required by Federal regulation