Job Details

Overview:

We're a privately held Claims Management Company looking for a Dispatch & Vendor Operations Specialist to support daily dispatch, vendor management, and service coordination. This role helps keep jobs on track, vendors accountable, and communication flowing across teams.

You'll play a key role in keeping assignments on track, vendors compliant and responsive, and service levels consistently met in a fast-paced environment. This position blends operations coordination, administrative support, and customer service responsibilities, requiring strong organization, follow-through, and timely service delivery.

What You'll Be Doing:

• Manage vendor relationships, including performance tracking, feedback, and compliance
• Coordinate vendor onboarding (W9s, COIs, agreements) and ensure readiness for assignments
• Help fill coverage gaps and ensure vendors meet training, licensing, and system requirements
• Monitor daily dispatch queues to ensure all jobs are processed and completed on time
• Support internal teams with administrative tasks during high-volume periods
• Collaborate with Operations, QC, Billing, Dispatch, Technical, and Recruiting teams to ensure smooth workflows
• Assist with scheduling, documentation, billing, and internal coordination
• Maintain office organization, supplies, and administrative systems
• Handle additional administrative, vendor documentation, billing, and coordination tasks as needed

What We're Looking For:

• Strong organization and multitasking skills
• Comfortable handling phone, email, chat, and text communication
• Able to manage follow-ups, coordination, and basic issue resolution
• Experience in dispatch, operations support, vendor management, or customer service is a plus