Job Details

Overview:

We're a privately held Claims Management Company looking for a Dispatch & Vendor Operations Specialist to support daily dispatch, vendor management, and service coordination. This role helps keep jobs on track, vendors accountable, and communication flowing across teams.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

You'll play a key role in keeping assignments on track, vendors compliant and responsive, and service levels consistently met in a fast-paced environment. This position blends operations coordination, administrative support, and customer service responsibilities, requiring strong organization, follow-through, and timely service delivery.

What You'll Be Doing:

• Manage vendor relationships, including performance tracking, feedback, and compliance
• Coordinate vendor onboarding (W9s, COIs, agreements) and ensure readiness for assignments
• Help fill coverage gaps and ensure vendors meet training, licensing, and system requirements
• Monitor daily dispatch queues to ensure all jobs are processed and completed on time
• Support internal teams with administrative tasks during high-volume periods
• Collaborate with Operations, QC, Billing, Dispatch, Technical, and Recruiting teams to ensure smooth workflows
• Assist with scheduling, documentation, billing, and internal coordination
• Maintain office organization, supplies, and administrative systems xywuqvp
• Handle additional administrative, vendor documentation, billing, and coordination tasks as needed

What We're Looking For:

• Strong organization and multitasking skills
• Comfortable handling phone, email, chat, and text communication
• Able to manage follow-ups, coordination, and basic issue resolution
• Experience in dispatch, operations support, vendor management, or customer service is a plus