Job Details

Customer Service Representative Opportunity at MICA

Are you detail-oriented, organized, and enjoy helping customers while working behind the scenes to keep things running smoothly? At Mutual Insurance Company of Arizona (MICA), we've been protecting, supporting, and defending the practice of medicine since 1976. As the leading provider of medical professional liability insurance in Arizona, with additional presence in Utah, Colorado, Nevada, Montana, and Wyoming, we are proud to deliver exceptional service to the healthcare community we serve.

We are currently seeking a Customer Service Representative to join our Underwriting team. This role provides support to policyholders, brokers, and internal departments while rotating through a variety of responsibilities that keep our underwriting operations running efficiently. This position is ideal for someone who enjoys a mix of customer interaction, problem-solving, and detailed administrative work in a structured, team-focused environment.

Why Join MICA?

Our Customer Service Representatives rotate through a variety of work modules, exposing them to broader underwriting tasks and giving them the opportunity to learn about different areas of the underwriting function, building strong insurance knowledge over time. You'll enjoy an organization that prides itself on quality service, while developing your expertise in policy and billing systems, workflows and queues, and underwriting support. You'll receive hands-on training, structured and conscientious leadership, and the opportunity to develop expertise in the insurance industry while working in a stable, professional environment.

What You'll Do

• Handle phone calls, emails, written correspondence, and in-person inquiries from policyholders and business partners.
• Rotate through assigned customer service modules to support different areas of the department.
• Use internal systems to research policy information, billing questions, and coverage details.
• Complete assigned workflow queue tasks related to policy changes, cancellations, renewals, and applications.
• Create and manage documents such as certificates of insurance and policy correspondence.
• Assist with report distribution, mail processing, and data entry tasks.
• Verify completion of required courses and documentation for policyholders.
• Collaborate with underwriting, claims, and other departments to resolve questions and ensure accurate service.
• Participate in system updates, testing, and process improvement efforts.
• Provide backup support for teammates and assist with special projects as needed.

While phone support is part of the role, the position also includes significant behind-the-scenes work, and time on the phone is typically a small portion of the daily responsibilities.

What We're Looking For

• High School diploma or equivalent required
• Minimum of two years of customer service experience, including phone support
• Insurance experience preferred but not required
• Strong computer skills, including Microsoft Office and database systems
• Excellent communication skills, both verbal and written
• Detail-oriented with the ability to manage multiple tasks at once
• Ability to work independently in a fast-paced, changing environment
• Strong teamwork skills and willingness to support others as workload shifts
• Customer-focused mindset with a professional and positive attitude

What We Offer

• Competitive starting salary
• Day 1 benefits, including comprehensive insurance with low deductibles
• 37.5-hour workweek
• Hybrid work schedule after initial onboarding
• 13 paid holidays (including 3 floating days)
• 401(k) with company match up to 6%
• Pension plan
• Tuition reimbursement up to $5,250 per year

Ready to Apply?

Please send your resume to HR@mica-insurance.com to begin your journey with MICA.

At MICA, we believe in doing meaningful work alongside people who care. Join a company that values integrity, collaboration, accountability, and doing what's right for our policyholders, our team, and the healthcare community we serve.

MICA is proud to be an equal opportunity employer.