Job Details

JOB DESCRIPTION

Insight Global is currently hiring a Deposit Operations Associate to join our client's team in Tempe, AZ. Our client is a global cryptocurrency and Web3 platform. The Deposit Operations Associate will play a critical role in managing wire deposits and withdrawals, ensuring accuracy and security in transaction processing, and supporting internal teams to resolve payment-related issues. This individual will be expected to work Sunday - Thursday from 6 pm to 3 am. This is a hands-on, detail-oriented role ideal for someone eager to grow in the crypto space and contribute to a high-performing operations team.

Payments Processing:

-Manage wire deposits and withdrawals end-to-end.

-Handle manual queues and process returns.

Customer Support Coordination:

-Collaborate with internal teams to resolve payment-related issues.

Banking Partner Requests:

-Respond to fraud recall and compliance requests.

-Work with compliance teams to review account activity and gather documentation.

Account & Transaction Management:

-Approve ledger credits, debits, and fee transactions.

-Ensure account balances are accurate and reconciled.

Account Maintenance:

-Review and update client payment method details for accuracy and security.

Customer Assurance:

-Provide timely confirmations of wire transactions.

-Maintain clear communication on payment statuses.

The hourly rate for this position is $30/hr, depending upon preferred shift and qualifications.

REQUIRED SKILLS AND EXPERIENCE

-High school diploma or equivalent.

-2+ years of experience in financial services or a related field.

-Ability to work 6 PM - 3 AM, Sunday - Thursday

-Experience with wire deposits and fraud investigations.

-Advanced proficiency in Excel.

-Understanding of bank deposit processing.

NICE TO HAVE SKILLS AND EXPERIENCE

-Familiarity with cryptocurrency markets, DeFi protocols, blockchain technology, and consumer credit markets.