Job Details

Position Overview:

As an Account Specialist, you will play a key role in supporting client programs, ensuring

accuracy in claim processing, and delivering exceptional customer service. You'll work closely

with leadership and cross-functional teams to maintain high-quality standards, meet

production goals, and continuously improve processes.

What You'll Do:

Client & Customer Support

o Monitor and respond to customer service and internal emails within 24 hours

o Research and resolve client inquiries and concerns with professionalism and urgency

o Maintain clear documentation of communications and identify trends or recurring issues

Claims Processing & Quality Assurance

o Ensure claims are processed in compliance with company and client guidelines

o Review claims for accuracy and provide constructive feedback to team members

o Generate daily claim status reports and communicate updates to leadership

Operational Support & Continuous Improvement

o Identify opportunities to improve processes, efficiency, and service delivery

o Assist in developing and coordinating ongoing training for team members

o Support report generation, data accuracy, and ad hoc client reporting needs

o Contribute to programming change requests and process enhancements

Team Collaboration & Leadership Support

o Partner with Supervisors to ensure production and service goals are achieved

o Step in as a team lead when needed

o Support a positive, high-performing work environment

o Assist with employee relations and performance discussions when appropriate

What You Bring:

? Strong organizational and time management skills with the ability to manage multiple priorities

? Excellent written and verbal communication skills

? A keen eye for detail and commitment to quality

? Ability to interpret and follow detailed instructions

? Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe programs

? Basic understanding of accounting principles

Education & Experience:

? High School Diploma or equivalent required

? Minimum of 2 years of office or administrative experience

? Experience in cooperative advertising or incentive programs is a plus

? Prior experience leading, mentoring, or supporting a team preferred

? Experience in a customer service or production environment highly valued