Job Details

Customer Service Lead

Phoenix, AZ

Overview

We are currently seeking a motivated and reliable CSR Team Lead to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong leadership skills, and is willing to support team operations wherever needed.

Job Responsibilities

• Learn and perform duties across all customer service representative (CSR) accounts
• Provide coverage for CSR desks during absences (illness, vacation, etc.)
• Support the Office Supervisor with research and special projects as needed
• Assist in maintaining smooth daily operations within the department
• Foster a positive and collaborative team environment
• Ensure excellent customer service standards are consistently met
• (Bonus skill) Ability to make good popcorn

Skills and Experience

Qualifications

• High School Diploma or equivalent
• Computer literate with the ability to learn new systems quickly
• Strong customer service and communication skills
• Ability to multitask and stay detail-oriented in a fast-paced environment
• Flexible and adaptable with a positive attitude toward change
• Ability to work independently and as part of a team
• Working knowledge of Freeport computer systems preferred

Preferred Experience

• Previous customer service experience required
• Prior lead or supervisory experience is a plus

Benefits

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program