Airport Terminal Services - - Responsibilities: Provide exceptional customer service at the ticket counter and gate; Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges; Handle lost and found activities and initiate tracing procedures for lost luggage; Answer inquiries regarding flight schedules and fares and provide general travel information; Meet aircraft at gate or loading area and assist with boarding and deplaning of passengers