Job Details

Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Case Manager to work at a leading client within the biopharmaceutical industry, supporting patients and healthcare providers nationwide. This remote opportunity is based in Phoenix, AZ.

Salary/Pay Rate/Compensation: $23.50/hr,

Shift: Able to work shift between 8am-8pm EST

Location: Remote-must live in Phoenix, AZ, Pittsburgh, PA, or Orlando, FL

Benefits: Med/Den/Vis, PTO, Paid Holidays

Why you should apply to be a Customer Experience Advocate (Case Manager):

• Competitive pay and comprehensive benefits
• 100% remote, offering flexibility and work-life balance
• Make a real impact in biopharma by helping patients access critical therapies
• Collaborative, engaging environment

What's a typical day as Customer Experience Advocate (Case Manager)? You'll be:

• Acting as the primary point of contact and case manager for client, provider, and customer inquiries and escalations
• Supporting patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies
• Conducting initial patient onboarding calls and ongoing support outreach
• Maintaining regular communication to update all parties on case status and next steps
• Processing PAP (patient assistance program) requests and re-approvals promptly
• Referring patients to external programs as appropriate
• Identifying and documenting adverse events and product complaints timely
• Independently managing an assigned territory and making timely decisions for case resolution
• Demonstrating ability to prioritize and balance the needs of patients and HCP offices utilizing program business
• Providing concierge-level service, resolving issues efficiently, and escalating when necessary
• Collaborating with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases
• Maintaining accurate, compliant documentation and communication to support program goals
• Upholding patient privacy laws and fostering collaborative team relationships
• Performing other duties as assigned

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (undergraduate degree preferred)
• Bring 4+ years of professional experience, including at least 2 years in customer service, call center, or insurance roles—ideally within healthcare or pharmacy
• Are able to work an assigned 8-hour shift between operating hours of 8am-8pm EST
• Possess strong communication and interpersonal skills
• Have proven ability to manage a case load, prioritize tasks, and build relationships
• Can efficiently navigate multiple screens and systems, and use Microsoft programs
• Thrive in a regulated, remote, high-volume environment
• (Bonus) Hold a Certified Pharmacy Technician credential, are bilingual in Spanish, or have knowledge of benefit verification and insurance structure

What happens next:

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. Even if this position doesn't work out, you're still in our network—and all Kelly recruiters will have access to your profile.

Discover your next career move—apply to be a Customer Experience Advocate (Case Manager) today!