Job Details

OverviewCandidate must live in Phoenix or Atlanta metropolitan area as this is a hybrid position 1 day a week in office.ResponsibilitiesBecome proficient in all knowledge base requirements to resolve clients' needs as efficiently as possibleBecome proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant dataMaintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracyManage high volume of tasks in a timely and efficient mannerIdentify client needs, research issues and provide solutions and/or alternativesBuild sustainable relationships and engage clients by providing best-in-class serviceMeet and/or exceed established key performance criteriaProvide excellent client service and advocacyWork across the organization as needed to resolve client requestsAssist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questionsPerform outbound client calls regarding account status and follow upsEffectively communicate to the client how to use any of our client facing toolsPerform other duties as deemed necessary by managementQualificationsHigh School Diploma or GED required; College degree preferred (or equivalent experience)Minimum of 4 years of customer service experience or the equivalentSalesforce experience a strong plusAuction and/or logistics/transportation knowledge a strong plusExcellent oral and written communications skills, particularly in a phone or email contextAttention to detail and follow-throughDemonstrated ability to adapt in a changing environmentAbility to multi-task within a fast-paced, high energy, dynamic and demanding environmentDemonstrated experience being a customer-focused, service-oriented professionalBenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Eligibility and SponsorshipApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.CompensationUSD 22.02 - 33.08 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.#J-18808-Ljbffr