Job Details

Customer Service Representative – Optum (Remote US)Optum, part of UnitedHealth Group, is hiring Customer Service Representatives to provide compassionate support to patients and members. This is a remote, full-time role available to candidates residing in Arizona, Nevada, Utah, or New Mexico .Job Title: Customer Service Representative ICompany: Optum (UnitedHealth Group)Location: Remote (AZ, NV, UT, NM)Salary: $16.15–$28.80/hour (based on experience and local market)Contract Type: Full-Time (40 hours/week)Schedule: Monday–Friday, 8:00 AM–5:00 PM MST (occasional overtime)Role OverviewYou will answer inbound calls, assist customers with scheduling, insurance, and benefits, and resolve inquiries with empathy and accuracy. This role requires strong computer navigation skills and the ability to manage high call volumes while delivering excellent service.Key ResponsibilitiesHandle 50–70 inbound calls daily, identifying customer needsAsk appropriate questions and document information in systemsResearch complex issues across multiple databasesPartner with support teams to resolve escalated issuesSchedule patient appointments and update demographicsProvide compassionate, solution-oriented customer supportCandidate RequirementsHigh School diploma/GED OR equivalent experienceMust be 18+ years old1+ years of experience in a medical environment (phones/computers as primary tools)Knowledge of medical terminologyStrong computer navigation skills (Windows applications)Ability to work full-time, Monday–FridayPreferred1+ years of healthcare experienceAbility to type 40+ words per minuteTelecommuting RequirementsDedicated, private workspaceSecure handling of sensitive documentsHigh-speed internet connection approved by UnitedHealth GroupSoft SkillsActive listening and rapport-buildingConflict management in stressful situationsComprehensive health, dental, and vision insurance401(k) with company contributionPaid time offIncentive and recognition programsEquity stock purchase planHow to ApplyApply directly via UnitedHealth Group's careers portal . Highlight your healthcare customer service experience, computer navigation skills, and ability to manage high call volumes with empathy.#J-18808-Ljbffr