Job Details

Customer Service Specialist – StockX | RemoteStockX is seeking a Customer Service Specialist to deliver exceptional support to its global customers. This is a remote, full-time role based in Tempe, Arizona, offering competitive pay, benefits, and opportunities for growth.Job Title: Customer Service SpecialistCompany: StockXLocation: Remote (Tempe, AZ)Salary: $18–$20/hour (plus benefits, equity, and discretionary bonuses)Contract Type: Full-TimeSchedule: Flexible shifts, Monday–FridayBenefits: Health insurance, dental insurance, equity opportunitiesRole OverviewYou will assist StockX's most valued users, resolving escalated concerns and ensuring every interaction builds trust, drives satisfaction, and supports long-term loyalty. This role combines customer service excellence with a sales and retention mindset, turning each interaction into an opportunity to reinforce confidence in the StockX platform.Key ResponsibilitiesProvide outstanding customer experiences across email, phone, chat, and SMSHandle escalated and complex inquiries with empathy and professionalismPromote customer loyalty and retention through positive resolutionsTake ownership of customer concerns from start to finishEducate users on StockX features, policies, and programs to drive engagementBalance customer advocacy with business priorities for fair outcomesDetect and act on potential fraudulent activity to protect customers and the marketplaceSupport top-tier users through programs like Early Seller Payout and Bulk ShippingShare insights from customer interactions to improve operations and productsCandidate RequirementsHigh school diploma or equivalent2–3 years of experience in customer service, sales support, or e-commerce1–2 years in a contact center environment (multichannel interactions)Proven ability to drive customer retention and satisfactionStrong communication, empathy, and active listening skillsDetail-oriented, organized, and results‑drivenConfident in handling escalations and making independent decisionsPositive, team-oriented attitude with flexibility to work varying shiftsPreferred QualificationsExperience in e-commerce or tech-driven customer serviceFamiliarity with fraud detection and prevention in online marketplacesCompetitive pay ($18–$20/hour)Health and dental insuranceEquity and discretionary bonusesOpportunities for advancementInclusive and diverse workplace cultureAbout StockXStockX is a Detroit-based technology leader in the global online marketplace for sneakers, apparel, accessories, electronics, collectibles, and trading cards. Launched in 2016, StockX connects buyers and sellers worldwide using dynamic pricing mechanics powered by real-time data. The platform features hundreds of top brands including Nike, adidas, Supreme, Louis Vuitton, Gucci, LEGO, Sony, and Apple. StockX employs over 1,000 people across offices and verification centers worldwide.#J-18808-Ljbffr