Job Details

Customer Experience Agent – Whatnot | RemoteJob SummaryWhatnot, the largest live shopping platform in North America and Europe, is seeking Customer Experience Agents to deliver outstanding support to buyers and sellers. This full-time, remote role offers $24.04–$28.85/hour plus equity , with flexibility to work from home or from Whatnot's Phoenix hub.The successful candidate will resolve customer issues, manage orders and shipments, and drive process improvements to ensure the best possible user experience.Key Job DetailsJob Title: Customer Experience AgentEmployer: WhatnotLocation: Remote (must live within commuting distance of Phoenix, AZ hub)Pay: $24.04–$28.85 per hour + equityJob Type: Full-TimeContract Type: PermanentSchedule: Weekends requiredAbout WhatnotWhatnot is redefining e-commerce by blending community, shopping, and entertainment into a live marketplace. From fashion and electronics to collectibles and live auctions, Whatnot enables anyone to turn their passion into a business. With hubs across the US, UK, Germany, Ireland, Poland, and Australia, Whatnot is building the future of online marketplaces.Key ResponsibilitiesInteract with buyers and sellers with a customer-first attitudeResolve customer issues related to payments, orders, shipments, and general inquiriesBecome an expert in Whatnot's products, processes, and systemsCollaborate with other departments to troubleshoot and resolve open questionsIdentify opportunities to eliminate repeat contacts and improve customer experienceCandidate RequirementsRequired:Weekend availability2+ years of support experience (email/chat services)Understanding of e-commerce and marketplace operationsExperience with customer-facing systems (Zendesk, Kustomer, Intercom)Strong customer-first mentality and problem-solving skillsPreferred:Bachelor's degree or college experienceKnowledge of collectiblesPrevious start-up experienceTyping speed of 35+ WPMProficiency with MS Office and communication toolsBenefitsCompetitive pay: $24.04–$28.85/hour + equityGenerous time‑off policyHealth insurance (medical, dental, vision)Work-from-home support (home office allowance, monthly cell phone/internet reimbursement)Monthly wellness allowanceAnnual childcare allowanceLifetime family planning benefits (adoption, fertility expenses)Retirement plans (401k with 4% employer match in US; pension internationally)Paid parental leave (16 weeks + gradual return)Dogfooding allowance to use the Whatnot app as buyer/sellerCareer development opportunitiesEqual OpportunityWhatnot is an Equal Opportunity Employer . All qualified applicants will receive consideration without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or other protected characteristics.Application ProcessHow to Apply:Submit your application via Whatnot's careers portal.Highlight your customer service experience, e-commerce knowledge, and technical skills.Shortlisted candidates will be contacted for interview.CLICK HERE TO APPLYJoin Our Official Channels for more Jobs & ScholarshipBe the first to post a comment.#J-18808-Ljbffr