Job Details

OverviewJust imagine joining a team that speaks a world of different languages. Now experience it for real. As a member of our seasonal Customer Service team, you'll be at the heart of the action, helping us support our fans during our busiest season. Our award-winning Consumer & Shopper Engagement (CSE) team works to support our consumers and fulfil our Play Promise.About The RoleThis role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks. This is a fixed-term contract until 29 January 2027. As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season.We offer a starting salary of $46,450 per annum plus benefits including a performance-based/discretionary bonus of up to 10%. Full in-person training will be provided with up to a 4-week induction followed by on-the-job support. We also offer a hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.Our team handles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. We're crafting new ways to connect with fans globally to make the LEGO experience unforgettable.Where you'll spend your timeYou will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. Training hours: 9:00am to 5:00pm MST, Monday through Friday; subject to change.We are currently hiring for multiple shifts with flexible, scheduled start times (even at the half hour), ranging from 8:00am to 12:00pm.Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume. This starts after the 4-week training program and when you are ready to work independently.What You'll Be DoingRespond to consumers in both English and Brazilian Portuguese — spoken and written.Engage with consumers via phone and email, handling topics from order status and account issues to digital experiences and product quality queries.Build strong and lasting relationships with consumers in a fun and engaging manner.Assess and solve brick-based problems using our tools and programs, requiring solid IT skills to support consumer requests.Adapt to a variety of shifts to ensure we provide an exceptional service.Why You're The Perfect MatchIf you can keep cool when LEGO mini figures are losing their heads, we want you on our team! You'll bring energy, compassion, and fluency in English and Brazilian Portuguese.What's In It For YouHere are some of what to expect:Family Care Leave – enhanced paid leave options for important times.Insurances – life and disability insurance for protection and peace of mind.Wellbeing – access to wellbeing initiatives and programs, including the Headspace App.Colleague Discount – generous colleague discount from day 1.Bonus – eligible for a bonus when goals are reached.Your Workplace – location details will be confirmed after you join.We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. We support employees in being there for life's moments and celebrate families of all kinds. The LEGO Group also supports Children's Rights and Child Wellbeing globally; candidates offered positions with high engagement with children may be required to take part in Child Safeguarding Background Screening. We conduct drug screening as part of our drug-free workplace policy.Online Application Accessibility Statement: LEGO strives to make www.LEGO.com/jobs accessible to all users. For accessibility assistance, contact the HR Service Desk at 1.860.763.7777, option #3. This line is for accessibility support, not for job inquiries.Just imagine building your dream career. Then make it real. Join the LEGO® team today.#J-18808-Ljbffr