Job Details

Commercial Dispatcher

We are assisting our client in Tempe, AZ to hire a Commercial Dispatcher on a contract to a permanent basis. In this role you will be responsible for all aspects that pertain to your designated customer accounts. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications, which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations.

Responsibilities:

• Coordinate administrative functions including purchase orders, scheduling, reporting, and vendor management.
• Guide subcontractors in completing work assignments while ensuring compliance with technical and administrative expectations.
• Collaborate with internal departments to guarantee the uninterrupted operation of equipment and facility systems.
• Respond promptly to maintenance requests for HVAC, security systems, IT equipment, and emergency issues affecting the facility.
• Maintain organized documentation, records, and procedures for effective work management and oversight.
• Uphold safety protocols in alignment with EFS Guidelines.
• Facilitate open communication across teams including employees, contractors, and management.
• Contribute to budgeting and forecasting processes; identify and implement cost-saving initiatives across departments.
• Generate daily/weekly reports on open work orders for supervisor review.
• Keep thorough and accurate records of office-related matters and ensure consistent file maintenance.
• Communicate status updates on completed and upcoming maintenance activities with supervisors.
• Participate in weekly staff meetings and safety training sessions.

Qualifications:

• Associate's degree or equivalent relevant experience required.
• Minimum 2 years of experience in commercial HVAC facilities maintenance, property management, or HVAC customer service.
• 5+ years of related industry experience preferred.
• Prior experience managing service delivery for skilled trades (electrical, HVAC, plumbing, roofing) preferred.
• Bilingual proficiency in English and Spanish is a plus.
• Advanced skills in Microsoft Windows applications (Excel, Word) and typing speed of at least 50 WPM.
• Strong writing skills and a friendly, professional demeanor with a commitment to excellence.

Pay Details: $24.00 to $26.00 per hour

Search managed by: Chris Collins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_813275_3121548