Job Details

Keyholder, Scottsdale

Employment Type: Full-Time

Compensation: Up to $25/hr + 1% commission

We are seeking a full-time Keyholder to help lead daily store operations, deliver an elevated client experience, and support sales growth. This role is ideal for someone who is passionate about fashion, thrives in a customer-focused environment, and brings strong leadership and operational skills to the sales floor.

The Keyholder serves as a brand ambassador and plays an important role in supporting store performance, team development, visual presentation, and operational excellence. This person works closely with store leadership to ensure a seamless experience for clients while helping the team meet sales and KPI goals.

Key Responsibilities:

• Support daily floor coverage and help drive sales, service, and operational goals
• Deliver a high-level client experience through product knowledge, styling support, and thoughtful follow-up
• Build and maintain strong client relationships to support retention and acquisition
• Assist with visual merchandising and ensure the store consistently reflects brand standards
• Help execute store events and community-focused activations that build brand awareness and client loyalty
• Coach and motivate team members in partnership with store leadership
• Participate in store meetings, training, and performance-focused initiatives
• Support back-of-house operations including inventory, transfers, receipts, and replenishment
• Assist with omnichannel services such as ship-from-store, pickup, reserve, and order-in-store
• Help protect company assets by following proper cash handling, safety, and operational procedures

Qualifications:

• 1+ years of experience in a keyholder or similar retail leadership role preferred
• Background in fashion retail, especially women's and men's apparel, preferred
• Strong client service and styling skills
• Ability to manage priorities, meet deadlines, and adapt in a fast-paced environment
• Understanding of retail performance metrics and sales goals
• Excellent communication, organizational, and interpersonal skills
• Comfort with Microsoft Office 365 and general computer/iOS systems
• Ability to climb ladders and lift 25+ lbs.
• Ability to travel occasionally as needed

What Success Looks Like:

• Creating a welcoming, service-driven environment for every client
• Supporting a strong team culture through collaboration and accountability
• Maintaining high standards in presentation, operations, and execution
• Contributing to consistent store performance and brand growth

If you are passionate about retail, styling, and leadership, this is an exciting opportunity to grow your career in a dynamic store environment.