Job Details

UnitedHealth Group - - Responsibilities: Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and platforms and verifies the data/information necessary for processing; Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems; Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding; Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, and attendance; Answer incoming phone calls from members and identify the type of assistance the customer needs