Job Details

UnitedHealth Group - - Responsibilities: Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs.; Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.; Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.; Scheduling appointments for patients - entering and updating demographics.; Document required information in computer systems.