Job Details

Duration : 12+ Months

The Role

The Operations Technician II, should have a strong understanding of Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), and TCP/IP (routers/higher-layer protocols. Performs tasks associated with the maintenance and installation of company voice network service customers. With a strong understanding of telecommunications, the Operations Technician II will be responsible for troubleshooting, managing and correcting customer service issues. Training more junior Tech level personnel and have a working knowledge of UNIX and Windows operating systems are expected.

The Main Responsibilities

• Technician for customer/company network systems installation and/or maintenance activities.
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
• Troubleshoots, manages and corrects customer service issues that are in an impaired or out of service condition.
• Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
• Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets

What We Look For in a Candidate

• 2 years of college or technical school in electronics or telecommunications preferred
• Entry level experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
• Strong analytical skills
• Strong verbal and written communication skills
• Ability to effectively prioritize workload
• Resourceful, innovative, and creative
• Work in a face-paced and ever-changing 24x7 environment, work rotating shifts, weekends, and holidays
• Ability to work extra hours, including weekends or holidays to support the operations staff