Job Details

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY SPECIALIST
(ELIGIBILITY INTERVIEWER)
Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Peoria Field Office
8990 West Peoria Avenue, Peoria, Arizona 85345

Posting Details:

Salary: $18.6159/Hourly ($38,721.07 Annually) Grade: 18 Closing Date: April 10, 2026

This is a temporary position with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefits eligible and receive pay for State observed holidays.

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov ; or click on the link here to view 'Our DES' video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance for Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and provide quality interaction and communication with our clients. This is an in-person, on site-position.

Job Duties:

Essential Duties and responsibilities include but are not limited to:

• You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
• You will be attending paid classroom training with on-the-job training (learning by doing).
• Provide excellent customer service in person and by phone to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
• Adhere to agency standards measured by metrics, attendance, service levels, accuracy and timeliness.