Job Details

Assistant General Manager - Phoenix, AZ

Restore is seeking a highly focused, strategic Assistant General Manager to lead our dynamic team in Phoenix, AZ. As an Assistant General Manager, you will assist the General Manager in all functions to ensure the studio's performance aligns with company objectives, manage team members, oversee KPI management, and coordinate marketing events. A successful Assistant General Manager will have previous management experience, a passion for wellness, and a commitment to helping people. You will manage the daily operations and develop a team in a fun, engaging, and inclusive environment.

Responsibilities include:

• Meet performance metrics (KPIs), manage revenue, ordering, inventory, payroll, and facilities maintenance.
• Execute and coordinate the company's marketing and ongoing sales drivers, including pre-sale and studio events, and manage local grassroots marketing initiatives.
• Oversee hiring and onboarding of new team members; set and assign daily, weekly, and monthly goals while promoting excellent customer service.
• Manage the employee life cycle, providing continuous coaching, conducting annual performance reviews, and recognizing high performers.
• Foster a culture of five-star customer service.
• Lead the studio team in service and product knowledge to motivate them to meet and exceed sales goals through community events, partnerships, and referrals.
• Ensure a safe and clean studio environment for members and guests; be flexible to work on weekends and holidays as business needs dictate.
• Demonstrate a commitment to the vision, mission, and goals of Restore, modeling company values and culture.
• Manage client accounts such as freezes/terminations and follow up on declination of auto-pays.
• Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.

Requirements include:

• High School Diploma or equivalent required.
• Minimum 3-5 years (1+ for Assistant GM) of management experience required, including overseeing all aspects of staff management (hiring, training, support, discipline, and termination).
• Previous management experience in health, wellness, fitness, or retail industry strongly preferred.
• Proven success in sales and team mentorship.
• Excellent leadership and management skills to foster a positive environment for staff and clients.
• 4+ years of customer-facing experience preferred.
• Excellent de-escalation and conflict resolution skills.
• Exceptional communication skills, both written and verbal.
• Ability to multi-task and address client and staff concerns effectively.
• Intermediate computer skills.
• Flexibility to work day, evening, and/or weekend hours as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.

About Restore Hyper Wellness:

Restore Hyper Wellness ("Restore") is the award-winning creator of an innovative new category of healthHyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.

With 200+ locations across 40 states and a fast-growing national retail footprint, our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.

Benefits include:

• Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles)
• PTO (Full-Time roles)
• Free and discounted services (both Full- and Part-Time roles)
• 401k retirement plan with vested employer match (both Full- and Part-Time roles)
• Bonus & Commission opportunities (both Full- and Part-Time roles)
• Career advancement opportunities (both Full- and Part-Time roles)

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.