Job Details

Benefits:

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Del Sol Furniture & Mattress is looking for a proactive, bilingual Customer Service & Sales Support Lead to join our retail team. If you have customer service experience and are ready to grow into a leadership role that supports both the customer and the sales floor—you might be a great fit.

This is not a call center job. You'll be on the floor at our furniture store, directly supporting customers and helping our sales team deliver an amazing buying experience.

What You'll Do:

Support the sales team by helping customers with order questions, service issues, and financing support

Solve problems quickly and with empathy—turning complaints into opportunities

Follow up with customers to ensure satisfaction and build lasting relationships

Train and guide other store team members on service best practices

Handle escalated customer concerns with professionalism and urgency

Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly

Help improve in-store service systems and processes

What We're Looking For:

Fluent in Spanish and English

2+ years of customer service experience (retail or furniture preferred)

Positive, team-first mindset and strong people skills

Comfortable learning point-of-sale, CRM, and order tracking systems

Organized, dependable, and good under pressure

Leadership experience is a plus, but not required—we'll train the right person

Why Join Us:

Real opportunities to grow into sales or store leadership

On-the-job training and mentoring

Supportive, family-owned business culture

Make a visible difference for your team and your customers

This is an in office position in Central Phoenix.

Full Time or Part Time

$17-$23 an hour with opportunity for bonuses and spiffs

We're open Monday–Saturday from 10am to 8pm and Sunday from 11am to 5pm. This is a full-time, in-store position with flexible shifts, including weekend availability. We'll work with you to create a schedule that fits your life while supporting our team and customers.

On the job training

Benefits/Perks:

Health Insurance, Dental / Vision

Life Insurance

Paid Vacation and Holidays

Paid Personal / Sick Days

Paid Training

Generous Employee Discounts

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.