UnitedHealth Group - - Responsibilities: Perform research on various computer systems and document claim information regarding current status, payment expectations, notes of conversations and other relevant information; Reconciles, balances and pursues account balances and payments; Use mail, email and phones to contact insurance companies to discuss and resolve outstanding medical bill accounts and balances; Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits; Prepare and submits reports to internal management for escalation of outstanding medical bills