Job Details

Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you'll collaborate with cross-functional teams to execute data collection activities and deliver high-quality research experiences for participants.

Location: Phoenix metropolitan area

Schedule: 5 days per week, day shifts between Monday–Sunday

Project Duration: April – Sept, with potential for additional extensions

What You'll Do

As a User Research Moderator, you'll play a hands-on role in day-to-day research operations by demonstrating prototype devices to consumers across the Phoenix metropolitan area. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants.

Additional tasks include:

-Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection

-Real-time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges

-Identifying and resolving study execution issues in real time and implementing corrective solutions as needed

-Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately

Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields.

Experience: Prior experience with usability studies, or hardware/software troubleshooting

Travel: Willingness to travel locally around the Phoenix metropolitan area Drivers License and personal vehicle required Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.

$35/hr to $40/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.