Job Details

Job Description

As a Front Desk Clerk, you will be the initial point of contact for our guests, making sure their stay is enjoyable and smooth. If you thrive in a fast-paced setting and have a passion for hospitality, we want to hear from you!

Why do Team Members Like Working for us:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Discounted hotel rates worldwide!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Responsibilities:

• Create a smooth, welcoming, and exceptional experience for guests at every step of their stay, from arrival to departure.
• Respond to guest inquiries and resolve issues promptly and courteously
• Handle reservations, cancellations, and modifications efficiently
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Promote hotel services and amenities, enhancing the guest experience
• Handle cash, credit card, and other transactions with utmost accuracy
• Ensure the front desk area is clean, organized, and presentable at all times

Requirements:

• High school diploma or equivalent experience; additional hospitality education is a plus
• Demonstrated background in a front desk or customer service position, ideally within hospitality
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in using hotel management software and MS Office
• Flexibility to work various shifts, including weekends and holidays
• Strong problem-solving abilities and attention to detail
• A positive demeanor and a phenomenal teammate approach

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Responsibilities:

• Create a smooth, welcoming, and exceptional experience for guests at every step of their stay, from arrival to departure.
• Respond to guest inquiries and resolve issues promptly and courteously
• Handle reservations, cancellations, and modifications efficiently
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Promote hotel services and amenities, enhancing the guest experience
• Handle cash, credit card, and other transactions with utmost accuracy
• Ensure the front desk area is clean, organized, and presentable at all times

Qualifications

Requirements:

• High school diploma or equivalent experience; additional hospitality education is a plus
• Demonstrated background in a front desk or customer service position, ideally within hospitality
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in using hotel management software and MS Office
• Flexibility to work various shifts, including weekends and holidays
• Strong problem-solving abilities and attention to detail
• A positive demeanor and a phenomenal teammate approach